#hope - Youth Pullover Hoodie
• 80% ring-spun cotton, 20% polyester
• Fabric weight: 8.3 oz/yd² (280 g/m²)
• Double-layered hood
• No drawcords
• Kangaroo pouch pocket with a hidden opening for earphone cord
• Ribbed cuffs and hem
• Twin needle stitching detailing
Because all items are printed when ordered, the time it takes to receive your order is the combination of two factors, fulfillment and shipping.
Fulfillment covers the preparation of each product including printing and packing and can take 2-7 business days.
Shipping is the time it takes to be mailed to you once it leaves the warehouse and is estimated as follows:
• US: 5-9 business days
• Canada: 13-16 business days
• International: 12-24 business days
For example, an order placed in the US can take up to 13 business days from the time of ordering because of the 7 business days to fulfill and 9 business days to ship the order.
Please note that due to Covid-19, fulfillment and shipping times may vary because of delays in our supply chain, including distributors and shipping carriers.
We keep shipping costs simple!
- United States: Orders over $50 have FREE shipping! Orders under $50 have a $5 flat shipping fee.
- Other countries: $5 USD for every $35 of the total order.
RETURNS AND EXCHANGES
We only accept exchanges for the same item and can be a different size. To be eligible, your item must be in the same condition that you received it with any tags or labels in tact. You’ll also need the receipt or proof of purchase.
To request an exchange, please contact us at firstname.lastname@example.org within 14 days of delivery and include your order number. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Please note that shipping will be at your expense. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us with any questions at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us at firstname.lastname@example.org within 14 days of delivery and include the following:
- Order Number
- Description of damage or issue
- Pictures of the item if damaged
We will review and respond by the next business day (Monday-Friday).
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned or exchanged, like custom products (such as special orders or personalized items) and personal care goods (such as masks). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
We will notify you if you are eligible for a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.