Returns and Exchanges
RETURNS AND EXCHANGES
We only accept exchanges for the same item and can be a different size. To be eligible, your item must be in the same condition that you received it with any tags or labels in tact. You’ll also need the receipt or proof of purchase.
To request an exchange, please contact us at firstname.lastname@example.org within 14 days of delivery and include your order number. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Please note that shipping will be at your expense. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us with any questions at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us at firstname.lastname@example.org within 14 days of delivery and include the following:
- Order Number
- Description of damage or issue
- Pictures of the item if damaged
We will review and respond by the next business day (Monday-Friday).
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned or exchanged, like custom products (such as special orders or personalized items) and personal care goods (such as masks). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
We will notify you if you are eligible for a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.